Browse the answers to common wine club questions below or contact us if you have a question we haven’t covered.
What discounts do I receive as an Imagery Club Member?
20% off Imagery & Benziger wine and merchandise purchased at the winery or online.
Preferred pricing on event tickets and tasting room experiences and tours. We also send exclusive email offers to club members. These offers typically include extra discounts on wines and discounted shipping offers.
I just joined the club, when will I receive my first club selection?
Our clubs are processed during the spring (March, April, May) and fall (September, October, November). The date of signup and the tier of club will determine when you are charged and when you will receive your first club selections.
Do you notify me when my club shipment is on its way or ready for pickup?
Yes. We charge your credit card on a Monday and ship the wines the following Monday. For most states, wine releases are delivered 1 to 2 days later. When your club is shipped, you will receive an email with tracking information.
After we charge your credit card, we will email you and notify you when your wines will be ready for pickup in our tasting room. A deadline for pickup will be noted in the email as well. If your wine is not picked during the timeframe stated, the wines will be shipped to you and the credit card on file will be charged for shipping.
Do I have to be home to receive my wine?
Yes, the federal government requires that someone 21 or older, with a government-issued identification, be present to sign for any package containing alcohol. You may ship to a home address but we strongly recommend shipping to a business address where someone will be available to sign for the package.
What if I am going to be away from home when my shipment is scheduled to arrive?
We are happy to work with your schedule. Please check your club’s shipping schedule and alert us as soon as possible if you will not be available to receive your shipment. If you contact us after the order has already been packed, we do have the ability to redirect, recall or hold a shipment and a fee could be charged for these requests.
Can I skip a shipment?
You can request a hold on your account for a shipment or season. We can also work with you to delay a shipment to accommodate your schedule. Please reach out to the Wine Club team directly to facilitate these requests – 800-989-8890 or firstname.lastname@example.org
How do I update my address or payment information?
You may update your information in your online account or over the phone with our Wine Club team. 800-989-8890 | email@example.com
Are special events available for club members?
Yes – we have club member exclusive events and pricing! Please visit our events page to see all of our upcoming events.
Where can I find an electronic copy of the current club newsletter?
You can find your club newsletters under the Wine Club tab on our website.
How do I cancel my membership?
While we hope that you will never have cause to cancel your membership, if you do choose to cancel, simply call us at 800-989-8890 or send an email to firstname.lastname@example.org.
Can a friend or relative pick up my club shipments?
Yes, please contact the Wine Club Department prior and provide the name of the friend or relative and the date they are coming.
As a member, do I need to make an appointment for a visit to the tasting room?
Typically, a reservation is not necessary and we have exclusive areas for our club members to taste. However, during the COVID-19 pandemic we will be moving to a by appointment only system as directed by the Health Department. Please check back on more information regarding our re-opening.
How do I receive my member discount online?
If you signed up in our tasting room, an account will be created for you with the email address provided on your wine club application, and you will be sent an initial login email. If you did not receive this email, please contact our Wine Club team and we will gladly assist you.
Why can’t you ship to my state?
State laws regulate the direct shipment of wine. Some states prevent wineries from shipping directly to consumers. To learn more about these restrictions please visit freethegrapes.org.
Join our mailing list and we’ll notify you if there are any changes in your state’s shipping laws.